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NAEP National Annual Conference 2017

Conference Programme

Tuesday 13th June 2017

09:00 Welcome to the NAEP Annual Conference 2017 –Jean Hutfield, Chair of NAEP

09:10 NAEP Conference Chairs Welcome - Dave Thompson, MBE DL, Chief Executive, Warrington Disability Partnership / Conference Chair

09:40 Roy Lilley – “The Equipment Revolution (Incorporating: Health and Social Care Savings / Sustainability Transition Plans / Social Care Blockages)

10:10 Morning Break and Exhibition

11:00 Alyson Scurfield, Chief Executive, TSA - The voice of technology enabled care – “Telecare Social Care

11:30 Dr Ramin Nilforooshan - MD, MRCPsych, Consultant Psychiatrist, Spenser Ward and R&D -"Using Technology to Improve the Quality of Life for People with Dementia"

12:00 Lunch and Exhibition

14:00 Workshops Round 1

15:15 Afternoon Break and Exhibition

16:00 Sarah Docksey, ICELS Partnership Manager, Nottingham  "Savings on Equipment Provision - The Reality - One Year On"

16:30 Workshops Round 2

17:45 Close of Day 1

17:45 NAEP AGM

19:30 Evening Meal and Entertainment

21st Conference Birthday Celebrations - Disco and celebrations from 21:00


Wednesday 14th June 2017

08:45 Welcome to day two of the NAEP Annual Conference 2017 - Jean Hutfield, Chair of NAEP

08:50 Conference Chairs Welcome - Dave Thompson, MBE DL, Chief Executive, Warrington Disability Partnership / Conference Chair

09:00 Rt Hon Paul Burstow – “The State We’re In: What next for our care system?

09:30 Prof. Peter Gore - CEng FIMechE, Professor of Practice, Newcastle University Institute for Ageing – “Advancements In The Future" and Predictive Tools and Technology"

10:00 Morning Break and Exhibition

10:45 Phil Webster – Manager, Southend Equipment Service – “Necessity is the Mother of Invention – Science Fiction Becomes Science Fact

11:15 Workshops Round 3

12:30 Lunch and Exhibition

14:15 Workshops Round 4

15:30 Panel Debate – “Sustainability of Equipment Services” (Dave Thompson, MBE DL, Roy Lilley, Rt Hon Paul Burstow, Prof Peter Gore CEng FIMechE, Alyson Scurfield, David Griffiths (Managing Director, Medequip))

16:30 Closing Address / Prize Draw


Workshop Subjects 2017

Clinical & Prescribers Special Interest Group – An interactive workshop on Postural Management - Frances Kent. RGN. QN, Clinical Nurse Specialist Lead, Community Equipment Service, Buckinghamshire Healthcare NHS Trust

Adding Life to Years (How do we maximise the benefits and use of Community equipment and assistive technology in supporting self care, independence and carer support) - Jim Ellam, Commissioning Manager, Older People & Physical Disability , Staffordshire County Council

Equipment – Is it Fit for Purpose?
- Faye Gower-Smith, ICES Clinical Consultant, Community Services, Norwich / Ross Joannides, National Manager for Pressure Area Care & Beds, Renray Healthcare

Equipment Provision into Care Homes
- Debra Attwood, CES Commissioning Manager, Bedfordshire & Luton Clinical Commissioning Group / Diana Mackay, Service Development Manager, Cambridgeshire County Council

Equipment Provision Guidelines

Equipment Provision to Prisons - Gurbaksh Sagoo, Prison OT Manager, Royal Borough of Greenwich

Frail Elderly Persons – An interactive workshop featuring the use of Simulation Suites - Mary Chapman, Manual Handling Advisor, Royal United Hospitals Bath NHS Foundation Trust / Melanie Sturnham, Norfolk

Mapping Systems / Tissue Viability - Mark Collier, Nurse Consultant – Tissue Viability, United Lincolnshire Hospitals NHS Trust (ULHT).

Single Handed Care - Hanne Styrbak/ Deborah Harrison, Founder, A1 Risk Solutions

“2024 – What’s the Vision for CES” -
An interactive participative workshop attracting Suppliers, Manufacturers, Clinicians, Commissioners, Outsourced and in-house Providers.

Meet and discuss the future of CES with Directors and Senior Managers from Medequip, NRS, Millbrook, Ross Care and Red Cross. Topics include Technology, Social Value, “What is a Special”, Service consolidation, Equipment requirements and recycling Children’s equipment.

Please note: NAEP reserve the right to change the conference programme at short notice without prior consultation.


Dave Thompson MBE DL, Chief Executive, Warrington Disability Partnership

Dave ThompsonYour Chair is Dave Thompson. Dave has 40 years’ experience in the 3rd sector, leading the development of a number of services from inception to international status. In March 2015 he retired from a 20 year career in the NHS, the last 10 years as the Assistant Director of Inclusion & Partnerships. He has presented at conferences across the UK & Europe on disability, independent living & user led initiatives & presented lectures/training to over 35,000 staff from statutory/private/3rd sector.

His articles have been published in various journals & he has been involved in national & international projects. In 2015 he chaired the National Association of Community Equipment Providers conference & the judging panel for the Accessible Britain Awards.

He is the founder & event Co-ordinator of Disability Awareness Day now in its 24th year it is recognised as the world's largest pan disability event with 250 exhibitors & 28,000 visitors each year. Promoting a 'can do' culture, DAD has helped raise over £1million for local charities. He supported the development of events in Gibraltar, India & Cameroon.

He has been a full-time wheelchair user as a result of a spinal cord injury sustained in 1989 & a survivor of cancer since 1999.


Roy Lilley, Writer and Broadcaster

Roy LilleyRoy Lilley is an established, independent health policy analyst, writer, broadcaster and commentator on health and social issues.

Previously Roy was a Visiting Fellow at the Management School, Imperial College London and formerly at the Centre for Health Services Management at the University
of Nottingham.

Roy is a frequent broadcaster and writer on health, current affairs and social issues. He has, twice, been voted top UK speaker on NHS topics.

Alyson Scurfield, Chief Executive, TSA

Alyson ScurfieldAlyson is a proven entrepreneurial, visionary leader of service transformation, service delivery and business development in Telecare, Telehealth, Support and Care, Customer Service and Housing Management.

Her career within Telecare commenced in 2002, she has held both operational and strategic positions within the Telecare Industry and is currently the Chief Executive for the Telecare Services Association (TSA). Alyson has led strategic development, implementation and risk management of the Association’s aspirational vision to grow the Industry at scale and enable the improvement of individual lives through technology.

Alyson is passionate about demonstrating how the use of technology enabled services can support health, housing and social care to simultaneously achieve local outcomes for the sector and individual outcomes for service users and their families and carers.

Alyson is playing a key role in driving transformational programmes, especially in Wales, to achieve integration of health, housing and social care, such as the on-going development of a whole-system, whole-concept for prevention approach and the National Technology Enabled Care Services Programme.


Sarah Docksey
ICELS Partnership Manager, Nottingham

I’ve been involved in the world of Community Equipment provision since 2002 becoming the Partnership Manager for Nottingham City and Nottinghamshire County in 2004. Like all services we have faced multiple challenges over the years with Budget Pressures, ever increasing service activity growth, service integration and constant policy changes. Every day is a balance between juggling other peoples needs and demands against the financial restrictions.

Notts is complex partnership with 9 funding partners, over 3000 prescribers across Health and Social Care and equipment turnover each year of over £30m and growing. The role of the ICELS Partnership Team has changed significantly over the last 3 years, growing from just 4 people to now having 16 people working proactively. We’re establishing stronger service controls, gatekeeping orders for Minor Adaptations and Specials, reviewing and returning equipment, challenging prescribers and reviewing access. Over the last 2 years the team has had significant success in increasing equipment returns and reducing overall service costs.

In addition I am the Trent Regional NAEP chair working together with my regional colleagues to share good practice, develop better outcomes for our clients and engage with national NAEP colleagues.


Rt Hon Paul Burstow

Paul BurstowPaul Burstow served as Minister of State for Care Services during the Coalition Government, where he had an extensive brief including care for the elderly, adult social care, mental health, cancer, diabetes and learning disability programmes. He was also responsible for reforming social care law, drafting the government's mental health strategy, the return of public health to local government, and the creation of health and wellbeing boards. After 18 years Paul left Parliament at the 2015 General Election.

Paul has practical experience of developing and implementing public policy, an understanding of the challenges and opportunities facing the health and care sectors. He combines critical thinking, building effective teams, forging and managing complex stakeholder relationships, advocacy and communication skills with an ability to collaborate with and inspire others to devise and deliver practical policy solutions.

Outside of parliament Paul has chaired two year-long independent commissions, one on mental health with the think-tank CentreForum, another on the Future of Residential Care with the think-tank Demos and worked with the LGIU the state of home care. He has recently led the Right Place, Right Time Commission for NHS Providers examining transfers of care and a review of the impact of the Care Act on carers for the Carers Trust.

Since leaving Parliament Paul has developed a portfolio of interests. He Chairs the Tavistock and Portman NHS Foundation Trust, holds a part-time chair of Mental Health Public Policy at the University of Birmingham, acts as a senior adviser to the telecare and health trade body, the TSA and is a senior counsel to MHP Communications.


Dr Ramin Nilforooshan MD, MRCPsych, Consultant Psychiatrist, Spenser Ward and R&D

Dr Ramin Nilforooshan Dr Ramin Nilforooshan is a Consultant Psychiatrist, specialising in Older Adult Mental Health. He completed his psychiatric training in Guy’s and Maudsley Rotation and has been a Consultant Psychiatrist for Older Adults in Surrey and Borders Partnership NHS Foundation Trust since 2011 and is now also Associate Medical Director for research and development.

He is specialty lead for dementia research for Kent, Surrey and Sussex, Honorary Senior Clinical Lecturer at University of Surrey and Senior Research Fellow at King’s College London.


Prof. Peter Gore CEng FIMechE, Professor of Practice, Newcastle University Institute for Ageing

Peter GoreI am a Professor of Practice in Ageing and Vitality, and part of the Newcastle University Institute for Ageing (NUIA), and Chartered Engineer and Fellow of the IMechE. I have been working in the field of technology related to healthy ageing for over 20 years, including as a reviewer and monitor of research for the EC, EPSRC and others including government departments. I also manage a business which although completely independent of the University, has overlapping interests in a number of areas.

My role includes the understanding and practice of the translation of innovative ideas and research from academia to the outside world - specifically around the field of healthy ageing, with a special focus on technology. Working with colleagues from the Institute I have started to develop a framework for understanding the role of technology and other interventions in the ageing process. This framework is being written up for publication.

I continue to work with a wide range of academics and business of all sizes, trade associations etc, as well as advising a number of projects in various other institutions and occasionally Governments.


Phil Webster – Manager, Southend Equipment Service

Phil has worked for Southend Equipment Service since 1998 and has managed the service for the last 11 years. This has given him a wealth of practical knowledge and understanding of our industry.

A self-confessed gadget geek, he takes a keen interest in the technical advancements that will impact positivity on the people who use our services. His view is that we will have to adapt our services and commissioning strategies to utilise this new technology.

The 4th Industrial revolution is happening right now and he encourages all to play their part in these exciting times.




NAEP Conference 2017 - Workshop Speakers

Debra Attwood

Debra Attwood has worked within Health and Social Care sector for 32 years and is currently working for Luton Clinical Commissioning Group as ICES Commissioning Manager, a joint funded post across five different CCGs and Local Authorities. Debra has been in this role for 15 years and is a strong advocate for Community Equipment Services and the impact these services have on improving people’s lives and maintaining their independence for as long as possible.

Debra has been instrumental in driving forward efficiency measures and service improvements to provide a high quality equipment service and has won various national awards including Best Integrated Service, Outstanding Achievement in Procurement and Best Practice Awards.

Previously Debra was Business Manager for the integrated health and social care Joint Commissioning Agency for people with Learning Disabilities. As a new organisation Debra was instrumental in setting up and developing the JCA. Debra is proud to acknowledge that this service has continued to strive and progress.

Debra is Chair of the National Association of Equipment Providers Eastern Regional Group and has been involved in producing regional guidance on Equipment for Care Homes and Continuity of Care – Best Practice Guidance.

Personally, Debra has travelled extensively around the world and has been fortunate to take several career breaks over the years. Her most recent trip was a year to travel (with her husband) riding separate motorcycles across Canada, to the top of Alaska and then heading south through Central and South America to the southern most town in Argentina (Ushuaia), before coming back home (from Buenos Aires) as passengers on a working container ship, a journey which took 4 weeks stopping off at several ports along the way. An amazing adventure! But somehow the lure of community equipment pulled her back and she returned to the world of raised toilet seats, walking frames, pressure care mattresses and hoists!

Mary Chapman: Cert ed, PCET. IOSH. InstLM. VMSA.

Mary Chapman has been a Manual Handling trainer for 28 years and has worked as the Manual Handling Advisor for The Royal United Hospital Bath NHS Foundation Trust for more than 10 years.

She has helped develop safer handling practices and teaching aids to help staff understand the challenges of being medically unwell and who may also have dementia, working closely with the staff on one of the internationally recognised award winning elderly care wards in Bath.

Being an Associate member of Designability previously known as Bath Institute of Medical Engineering and experience within the Voluntary and private care sectors, NHS PCT,s and Education, have all added to her understanding of the challenges that are faced when carrying out manual handling tasks in different environments and settings.

With 28 years, experience of being a manual handling trainer specialising in competency based training and continued to gain experience in the movement and handling of both inanimate objects and patients.

A part time job teaching at a local college also gave her the privileged opportunity of working with young adults with learning difficulties and to develop first aid and manual handling courses with them.

Throughout her professional career she has continued to be proactive in risk management within both the NHS and voluntary services.

Mark Collier, B.A (Hons), RGN, ONC, RCNT, RNT, V300.

Nurse Consultant - Tissue Viability ,United Lincolnshire Hospitals NHS Trust (Acute)

Mark qualified as a Registered General Nurse in Shropshire in 1982, before going on to specialise in Orthopaedic Nursing at the Robert Jones and Agnes Hunt Orthopaedic Hospital, Oswestry. He then worked within Orthopaedic and Accident and Emergency settings before moving into teaching as a specialist Orthopaedic Tutor at the Royal National Orthopaedic Hospital, Stanmore and then Project 2000 Nursing Students at the North London College of Health Studies. In 1992 he was appointed as the first Nurse Consultant – Tissue Viability in the United Kingdom (UK) [at Addenbrooke’s Hospital, Cambridge].

Throughout his career Mark has always been keen to relate theory to ‘evidence based’ practice and as a result has initiated and been involved with much research activity, which has all been relevant to his chosen specialities - those of both Orthopaedics and Tissue Viability.

He has been the winner of a number of National and International Awards such as the Mary Powell Orthopaedic Award in 1984 (UK); various International Poster Prize’s; was awarded a Journal of Wound Care Scholarship (2004); more recently won a Smith and Nephew Foundation Doctoral Research Scholarship which he is currently using to fund his PhD studies and this year won the BJN Pressure Care Nurse of the Year Award. He has over 200+ publications to his name in a variety of peer-reviewed journals and books and has been and still is a member of a number of editorial boards/advisory panels.

Finally, in his ‘spare’ time, Mark’s own PhD studies are investigating ‘the development of a new risk assessment tool that can assist with the identification of patients at risk of developing heel pressure ulcers’ in Orthopaedic inpatient settings - therefore combining both of his major professional interests.

Jim Ellam

Jim Ellam originally trained as a Social Worker and since 2008 has worked in  Commissioning in Staffordshire, leading on assistive technology and community equipment, working closely with citizens, carers and partner agencies to encourage awareness and adoption of the full range of technology solutions from simple to complex, from “Poundland to Broadband”.

Jim is committed to supporting people to live independently, exercising choice and control over their lives and supporting those who provide care. He supports the West Midlands ADASS ATHome campaign, the West Midlands Informatics Network and has recently been working with HEE West Midlands on Digital adoption within the Health and Care Workforce.

Faye Gower-Smith

Faye Gower-Smith qualified as an Occupational Therapist in 2002 and is currently the Clinical Consultant for Norfolk Integrated community equipment service. She has work experience in health and social care and has specialised in Equipment services since 2012.

Faye has a keen interest in Community Equipment and ensuring that service users' needs are met using robust and cost effective solutions. Faye's current role is a varied, complex and demanding. However she enjoys the challenges it sets.

Faye has a passion to ensure that equipment reviews for new products are completed using open and transparent methods with an understanding of all the parties involved in making the final decisions.


Deborah Harrison

Deborah is the Managing Director of A1 Risk Solutions ®, which specialises in manual handling and single handed care. Deborah’s passion is developing competent workforces by extending the learning from the classroom, including developing bespoke training packages and supporting videos for manual handling in health and social care.

Deborah has developed the only online training and risk management system in the world that has a research and evidence base, which demonstrates it significantly reduces risks for both the service user and the handler. This is constantly being developed and as an example now contains numerous single handed care videos.

Deborah has gained experience and knowledge in the field of manual handling and as a workplace adviser across the social care, NHS, education and case management sectors since initially training and qualifying as a nurse many years ago. Deborah has since gained additional post graduate qualifications in manual handling, vocational rehabilitation, ergonomics, business, change and stress management.

Deborah has been awarded the title of honorary lecturer for the University of Salford and enjoys developing the manual handling skills of the students and the future workforce.


Frances Kent

Frances has held the post of Clinical Nurse Specialist Lead, for the Buckinghamshire Community Equipment Loans Service since September 1995.

Her nursing career commenced at the London Hospital (now Royal) in Whitechapel, where after qualifying she specialised in intensive care nursing, also spending 6 months in Rotterdam at the Dietzik University hospital in their ICU. Her involvement and interested in equipment began when she worked at Stoke Mandeville Hospital as sister in charge of the Young Disabled Unit, and later in the National Spinal Injuries Centre as a sister after completing the Spinal Cord Injuries Nursing course.

Before commencing this innovative role, Frances left the NHS for 10 years working as a clinical equipment advisor for a local business and later as training manager for a UK Healthcare company, whose main products were specialist high risk pressure care systems. A considerable part of this post involved assessments and setting up for corrective wheelchair seating. During this time she was also In- Service Training Sister in a private spinal unit.

Her current post generates many challenges having a wide remit that has increased dramatically over the years. There are few services that don’t tap into this service ensuring that end users and prescribers have a quality resource providing expert advice for the population of Buckinghamshire. Training plays a large part of the role as well as involvement in the strategic aspects of the equipment service

Frances was awarded the Queens nurse title last year that gives special recognition to individual nurses who have demonstrated a high level of commitment to patient care and nursing practice.
Frances has been Clinical representative on the NAEP council for 17 years and is also the chair of the Clinical and Prescriber Support Special Interest Group.


Diana Mackay

Commissiong Manager, Children Family & Adult Services, Cambridgeshire County Council

Diana is an Occupational Therapist and has worked within a commissioning team for the last 13 years as a Commissioning Manager within Children, Family and Adults Services in Cambridgeshire County Council. Prior to working for the Council, Diana had many years’ experience in the NHS working in, and managing, a range of services including acute and community OT and Physiotherapy services, Intermediate Care, Discharge Planning teams and NHS wheelchair services.

In her current role, Diana is responsible for the commissioning and monitoring of Cambridgeshire’s Integrated Community Equipment Service, the Integrated Community Occupational Therapy Service, and Assistive Technology Services. Since December 2013, Diana has also been the Lead for Cambridgeshire’s very successful Double-Up Team – reviewing double-up packages of care to facilitate single handed care where possible.

Ross Joannidies

Ross is National Manager for Pressure Area Care & Beds at Renray Healthcare and during his career he has worked as an independent consultant specialising in ICES tenders; recently supporting the Kent County Council and Medway Tender through their process.

Starting as a student nurse back in the early 90’s, Ross’s roles have included District Nursing, Tissue Viability and Commercial Manager for Kent Community Health Foundation Trust. In between working for the NHS Ross worked at Director level within the Healthcare Equipment Industry for 15 years specialising in Pressure Area Care & Beds, this role entailed tendering and commissioning, product development and design.

As part of his role with Renray Healthcare, Ross has just taken on an honorary role as Clinical Lead for Tissue Viability for one of the UK’s largest Care Home groups.


Melanie Sturman-Floyd

Melanie is a registered General Nurse and graduated with a MSc in Back Care Management in 2008. Melanie has over 15 years of experience as a moving and handling lead and is the current moving and handling strategic lead for Norfolk County Council. Melanie is a co-author in the Handling of People 6th edition.

Melanie is a regular presenter at national and international events and in 2017 will be presenting her work on safe patient handling at the International Panel of Patient Handling Ergonomics in America. Melanie has specialist interest in dementia care, plus size handling and falls management.

Melanie is also well known for her sporting achievements after running over 180 marathons and is the current female record holder of the Great Barrow Challenge.

Gurbi Sagoo

Team Manager, Prison Social Care Assessment Team, Royal Borough of Greenwich

Gurbi Sagoo qualified as an Occupational Therapist in 2001 and since the implementation of the Care Act 2014, has been working in the Greenwich Prison Cluster. Her current role is managing the social care team which in reaches to the three prisons in the Royal Borough of Greenwich.

She has worked in social care occupational therapy, wheelchair services, paediatric healthcare and was the TCES lead for the Retail Model. Gurbi also works as a case manager to support individuals who require rehabilitation and assistance following catastrophic or life changing injuries.

In the prison services, as this is a new area of work for social care, Gurbi has managed a number of complex clients, working with prison, voluntary and statutory partner agencies. The challenges posed by the environment and prison regime have been interesting with creative solutions implemented to ensure clients receive the recommended and required equipment and interventions.


Hanne Styrbak

Within the past 8 years the word has spread in Denmark how it’s possible to handle and maintain professional care of the weak and elderly with fewer resources when we calculate with numbers of elderly and carers we may have in the future.

“2-1” is definitely a buzz word when it comes to one of the solutions, which leaves traces of investing in equipment, educating the staff, involving the managers.

Hanne Styrbak has been involved since the first national project in 2009, and has experience from 4 large cities with projects aiming to reduce number of man-hours spend on manual handling.

However, there are so many great benefits by “2-1” that everyone will come out as a winner, once it’s implemented.

Hanne Styrbak will enlighten these benefits and give ideas to how successful implementation can be done.

Trained O.T. from 1997, Denmark. Large experience from home care area for 17 years. Last 9 years as a manual handling instructor, which has given me the opportunity help so many to change their working habits as well as taking better care of themselves.




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British Red Cross photograph supplied by Anthony Upton (British Red Cross)

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